Important Cybersecurity Incident and Fraud Prevention Reminder
Dr. Red Nose | Important Notice
Important Cybersecurity Incident and Fraud Prevention Reminder
Dear friends and supporters of Dr. Red Nose, we would like to inform you about a system security situation:
The donation system netiCRM used by our organization was hacked on November 9, 2026. According to the vendor’s latest investigation (the evening of November 10), there is currently no indication that donors’ information was stolen. Please rest assured for now.
There is currently no indication that donors’ information was stolen.
Progress and Current Status
Vendor’s actions: The attack has been stopped, the vulnerability has been patched, and reports have been filed with the Ministry of Digital Affairs (case number: 20261110019947) and the Taipei City Police Department.
Our protection measures: Following professional guidance, we have completely changed the backend passwords and completed security inspections of our equipment. The office IP address that the vendor mentioned as having been used in the hackers’ attempted attack was verified and confirmed not to belong to our organization. Our internal network is secure.
Nevertheless, we must remain vigilant. Please note the three key points for fraud prevention:
Stay calm
Verify the information
Report to the police
Until the entire case has been thoroughly clarified and all measures have been completed, we will maintain strict controls. We also ask everyone to stay alert: if you receive a phone call or message regarding a charge in the future, please identify the key differences between genuine and fraudulent notifications.
✓ Genuine notifications from our organization
will only explain the charge or ask you to call the phone number listed on our official website during business hours to confirm, and will never ask you to provide your bank password or SMS verification code (OTP).
✕ Scammer tactics
They may claim that you need to cancel a setting or process a refund, and ask you to operate an ATM immediately, open your online banking app to make a transfer, or provide credit card information over the phone.
If the other party asks you to operate any financial device, make a transfer, or provide a verification code, it is a scam. Hang up immediately and call 165 Anti-Fraud Hotlineto verify the information.
Thank you all for your support and understanding. We will continue to safeguard information security with the utmost care.
Red Nose Care Clown Association (Dr. Red Nose)
November 11, 2026
This is an important notice. If you have any questions, please call the phone number published on our official website during business hours.
